Refund policy

Return & Refund Policy

Last updated: January 18, 2026

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully for electronics and gadgets.

1. Returns

• You may return most new, unopened items within 30 days of delivery for a full refund.

• Items must be in their original packaging, with all accessories, manuals, and documentation included.

• Opened or used items may only be eligible for a partial refund or store credit at our discretion.

2. Non-Returnable Items

• Some electronics and gadgets cannot be returned once opened, including:

  • Software downloads

  • Personalized or custom items

  • Clearance or sale items (unless defective)

3. Defective or Damaged Items

• If your product arrives defective, damaged, or incorrect, please contact us within 7 days of delivery with:

  • Order number

  • Photo of the damaged or defective item

• We will provide a replacement, repair, or full refund depending on availability and assessment.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable, except in cases where we send the wrong or defective item.

5. Exchange Policy

• Exchanges are only available for items that are defective or damaged during shipping.

• To request an exchange, contact us at contact@alea-co.store or +61414621461.

6. Return Shipping

• Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.

• We recommend using a trackable shipping service; we cannot guarantee that we will receive your returned item otherwise.

7. Contact Us

If you have any questions about returns or refunds, please contact us:
Email: contact@alea-co.store
Phone: +61 414 621 461